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Please contact us within 24 hours of receiving your product if your believe it to be defective. We will work with you in every way possible to provide a product you are pleased to own and use. 

Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. 

Once any product comes into contact with your pet or their housing (cage) it becomes "a used product" and cannot be offered for sale to another customer, making the product non-returnable. 

PLEASE review all measurements before ordering. We only accept returns if the package is "unopened" and you have a return authorization number (RMA). 

There are "NO REFUNDS" on personalized merchandise. If you cancel the order you will be refunded according to the cancellation notice policy. 

All products are guaranteed to fully function and operate as designed when we ship. We cannot guarantee a product if/when any changes are made. 

NOTE: The use of a Removable Bearing Assembly may cause your wheel to wobble over time. This is due to the removal of the assembly and possible over tightening when putting it back on the wheel. We make sure the wheel is operational and doesn't "wobble" more than the allowed amount of movement before leaving our facility. 

*We only accept returns if the package is "unopened".